VOTED BEST VACATION RENTAL AGENCY 2019 & 2020
Rating: 4.8 Stars out of 509+ Reviews (source: Google)
Free advertising! We only get paid when you get paid!
Your Benefits
- 24/7 customer service by one of our professionally trained employees, no third-party answering service.
- Free advertising on a multitude of websites for maximum profit with no hidden fees.
- You will enjoy increased profits!
- You will enjoy higher occupancy rates due to our marketing power.
- Your property will be visible worldwide on well over 25 professional websites.
- You can safely rely on our knowledge of the rental market, local laws, and regulations.
- We provide your customers with the upmost personalized customer service and care.
The following services are included in the commission:
Service Details
- We market your home – locally, regionally, nationally in the US as well as Canada and Europe on well knows websites as well as the local MLS (Multiple Listing System) to ensure high occupancy rates.
- Answer inquiries.
- Provide quotes and answer questions in a timely matter.
- Intensive follow-up of inquiries.
- Negotiating price, if needed.
- Process bookings.
- Handle reservation agreements.
- Collect payments from guests.
- Handle security deposit.
- Pay tourist and sales tax on each booking.
- Provide detailed rental statements for each booking.
- Arrange housekeeping fresh-up for your home if vacant for long periods of time, if needed.
- Direct deposit directly into owner’s bank account each month.
- Release security deposit to the tenant.
Check-in of Guests Include:
- Connect with guests the morning after their arrival to perform the check-in process to review the home and answer questions.
- Instruct guests about the do’s and don’ts at the home.
- Review specifics of the property with guests (ex: pool equipment, A/C, TV, etc.).
- Inform guests about trash separation and pick up day.
- Provide information to guests about attractions, restaurants, and shopping opportunities.
- Answer any additional questions they may have about their stay.
- Collect picture of the electric meter to record electric usage.
Check-out of Guests Includes:
- Walk-through to the house to determine if there are any problem areas, damages, or missing items
- Finding out about likes and dislikes of the house/service/area to report feedback to the owner
- A final picture of the electric meter will be taken to determine electricity use
- Calculation and collection of electric charges if they are above the allowance
- Conducting a survey with each tenant to generate customer satisfaction
- Reporting about any problems and/or maintenance issues to the property manager
(Additional fees for Check-in/out of tenants may apply if the owner has own guests/family/friends)
Additional Services we Provide
Initial welcome basket for all new tenants include:
- 1 roll of toilet paper per bathroom
- 1 Soap bar per bathroom
- 1 shampoo + conditioner per bathroom
- 2 dishwasher tabs
- 2 laundry detergent pods
- 2 trash bags
- 1 kitchen cloth
- 1 sponge
- 1 roll of paper towels
Newspaper:
Our guest relations team member will bring the Sunday Newspaper to the house for tenants checking in on Sundays.
Special Occasions:
Our guest relations team member will place a card and flowers and/or cupcakes in the house when guests mention that they are in town for a special birthday, anniversary, honeymoon, etc.
Interested? Let's Talk
Do you have a home that you’re interested in renting with us? We’d love to hear from you! We will give you a preliminary pricing analysis and walk you through all the steps in getting your home vacation-rental ready. Already renting with another company, but looking to make a switch? We can help! We have worked with other rental agencies to ensure that your investment is taken care of and honor other companies’ bookings in the transition. It costs nothing to find out what you could make with us as your rental agent. Reach out today!